More than ten year experience in Medical Tourism Industry, Sister Kay McNaught, NHS graduate is well sought after Destination Medical Tourism Professional Facilitator and International Patient Care Advisor in Kuala Lumpur.
What Can Sister Kay Do For You?
As International Patient Care Advisor she ensures that you are provided with a trained Patient Manager to provide assistance throughout your Hospital Medical Journey from admission and treatment to recovery and discharge.
The benefits of having Patient Manager
Admission and Treatment
An experienced patient manager will be with you from day one to provide caring support. During the consultation and intake process, the patient manager is the insider who knows the facility, its policies, its routines and surgeon’s preferences, and ensures a continuity of care for the patient.
She also act as the patient’s representative to monitor or act on patient’s concerns covering patients privacy, cost estimates, payment procedures, security, standard of care and ethical issues.
Patient support provided by our patient manager gives the doctor the freedom to be a healer and allowing the medical traveller to be a patient and to concentrate on the treatment, recovery and healing.
Recovery and Discharge
When permitted our patient manager can stay with the patient until time to go to the operating suite, and may in some cases visit the patient in the recovery room shortly after surgery. As the patients goes into surgery, she is comforted in knowing that family members are kept informed throughout the surgery and immediate recovery.
At discharge, the patient manager ensures medical records, images, operative notes, “fit to fly” certificates are in order, discharge plans are in place, and the elements of follow up care – follow up appointments, and complementary treatments to relieve inflammation, boost the immune system and promote healing – are in place.
Patient Manager will ensure any tourism activities selected by patients are suitable and approved by the attending surgeons in order to avoid any post surgery complication.
What People Say
“Very professional in guiding me in choosing the right surgeon and appropriate hospital best suited to my needs.”Linda – Australia
“She is very knowledgeable about all procedures and can answer any questions regarding my surgery.”Diana – USA
“I have no hesitation in recommending Sister Kay for her knowledge, experience and total care.”Helen – Australia