The only person better than Dr. Yap himself, is Sister Kay. It was back in March 2011 when I went on the internet to enquire about breast reduction surgery. This is when Sister Kay first appeared. Being from America, my first thought was that she was a Nun, who is also a nurse; I mean who ever called a nurse a “sister?” I made the appointment to meet Dr. Yap, through Sister Kay via internet. When I arrived at Dr. Yap’s office that first time, I was greeted by Sister Kay in the Lobby. I was wondering if she would be wearing a Habit. No, she was smartly dressed in lovely pants suit. This is when I learned that in England senior nurses are addressed as “Sister.”
Well, as my journey continued through a few different procedures with Dr. Yap over the past six years, Sister Kay has been by my side every step of the way. I have enjoyed setting up appointments and consultations through her, as opposed to going through a receptionist or secretary, or the horrors of some answering machine. Sister Kay will always return my calls or SMS in record-breaking time. She is very knowledgeable about all procedures and can answer any questions from how many hours the surgery would take to how many stitches I would need. Sister Kay would always ask me if I had any worries about a surgery; however, being the decisive person that I am, when I make up my mind to have a procedure done, I throw all caution to the wind and go for it. Hence, no time to get anxious or worry about anything.
On top of all of this, Sister Kay was extremely helpful with setting up the admissions and discharge procedures with the hospital. Being the particular and “hard to please” person that I am, I always have special requests. These requests include checking in at odd hours – like 9:00 PM the night before the surgery or insisting that my discharge paper work is 200% completed by 3:00 PM in the afternoon, so that I can head out.
Furthermore, Sister Kay is always smiling. Being a resident of KL, I have not experienced the “medical tourism” side of Sister Kay; however, I can imagine that it is second to none.
Good luck to all with your procedures and you are surely in good hands with Sister Kay, and also Dr. Yap.
Diana – American Expat in Malaysia